General Information for Consumers

  • All electronic devices are warranted for two years except accessories.

  • Warranty means repairing the device not exchanging the device.

  • To enjoy our warranty services you have to bring the original invoice to confirm the serial number of the device and validity of the warranty period.

  • Repairs will take 15 days maximum for damages covered by warranty.

  • It is our right to keep the faulty parts that was replaced within the warranty period.

  • We guarantee that the repaired device comply with the original warranty period. In case of poor manufacturing, we have the right to replace one of the internal components of the device like the mainboard under the conditions of exchanging as mentioned in the warranty policy

  • After 15 days, at our discretion whichever is applicable, customer can get a temporary device or 1/400 of the value of the device in case of a delay in providing spare parts, maintenance process, or in the event of a defect in the product’s manufacturer.

  • In case we could not fix the device within the warranty period, the customer can get another device after paying the fair use value *** or refund his money after deducting the fair use value *** as per cases mentioned in the “quality manufacturing, providing spare parts and maintenance” law issued by the Ministry of Commerce and Industry

  • Warranty covers fixing and replacing spare parts for free in case of poor manufacturing, not replacing the product or refunding money. 

    following cases will void the warranty:

  • Product misuse or failure to comply with the instructions in the attached product manual when installing the device.

  • Cracks, wrecks or exposing the device to external factors like liquids, moisture, high temperature, accidents, vandals, earthquakes, electric current instability, rain water leak, strike shock, lightning , fires, floods or the same acts.

  • Attempts of installation, repair or maintenance done by non-certified individuals or agencies, or using spare parts non-certified by the International Organization for Standardization.

  • If the serial number of the device has been damaged intentionally or unintentionally

  • Damages caused by poor transportation or shipping to the customer.

  • Damages resulting from electric current instability (visible burn in the mainboard) or from using electric generator with unstable current.

  • Lack of insulation for cameras while installing on a conductive surface.